Most orders are delivered within 10–30 business days after production. Custom-made fixtures may require additional production time depending on the complexity of the design.

Yes. We proudly ship to customers worldwide.

Yes. We offer FREE worldwide standard shipping on all orders. The price displayed on our website already includes standard shipping.

We deliver to most countries around the world. If you're unsure whether we ship to your location, please contact us before placing your order.

Yes. Once your order has been shipped, we'll send you a tracking number via email so you can monitor your package from dispatch to delivery.

Yes. Express shipping is available for many products. If you need your order sooner, please contact us before placing your order to confirm availability. Additional shipping fees may apply depending on the destination, product size, and delivery timeframe. We'll provide a personalized shipping quote based on your requirements.

Orders may be changed or canceled before production begins. Once production has started, changes may no longer be possible.

International shipping can occasionally be delayed due to customs, weather, or courier operations. If your shipment is delayed, we'll gladly assist in tracking and resolving the issue.

Customs duties, import taxes, and clearance fees depend on your country's or region's customs regulations. These charges are determined by your local customs authorities, and we have no control over whether they are applied or the amount charged. If any fees are required, they are the responsibility of the customer unless otherwise stated. We recommend checking with your local customs office for more information before placing your order.

If your shipment is returned because of an incorrect address, failed delivery attempts, or unpaid customs fees, we'll help arrange reshipment. Additional shipping fees may apply.

Many of our lighting fixtures can be made dimmable upon request. While not all products are dimmable by default, some fixtures can be customized with dimmable functionality depending on the design. Please contact us before placing your order, and we'll be happy to confirm the available options for your selected fixture.

Our fixtures can be customized for both 110–120V and 220–240V, making them compatible with electrical systems worldwide.

Yes. Many of our lighting fixtures can be customized to fit your exact requirements.

Depending on the product, you can customize:

• Size
• Finish
• Hanging wire length
• Light color
• Dimming
• Voltage
• Ceiling canopy
• Layout
• Crystal arrangement

Yes. Available options may include:

• Warm White (3000K)
• Natural White (4000K)
• Cool White (6000K)
• Three-Color Changing
• Stepless Dimmable

Absolutely. We can manufacture lighting based on your drawings, inspiration photos, or architectural plans.

Yes. Most pendant lights and chandeliers include adjustable cables that can easily be shortened during installation.

Many of our hanging fixtures are compatible with sloped ceilings. Contact us if you're unsure about a specific model.

Yes. We specialize in chandeliers for staircases, foyers, villas, hotel lobbies, and other spaces with high ceilings.

Minor modifications are often free, while extensive customizations may require an additional charge depending on the complexity.

Most fixtures arrive partially assembled for safe shipping. Assembly is straightforward, and installation instructions are included.

Yes. Every order includes installation guidance, and our support team is available if you need additional assistance.

We recommend having all lighting fixtures installed by a licensed electrician to ensure safe and proper installation.

Most integrated LED fixtures include built-in LEDs. Fixtures that require replaceable bulbs will specify the bulb type in the product description.

Integrated LEDs typically last between 30,000 and 50,000 hours under normal operating conditions.

Turn off the power before cleaning. Use a soft microfiber cloth and avoid harsh chemicals or abrasive cleaners.

Yes. Replacement crystals, drivers, shades, canopies, and other parts are available for many products.

Our lighting fixtures are backed by a manufacturer's warranty covering defects in materials and workmanship. Warranty periods vary by product.

We stand behind the quality of our products. If your lighting fixture arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery and provide clear photos or videos of the issue, along with images of the packaging.

After reviewing your claim, we will offer the most appropriate solution, which may include:

• A full refund, or
• A free replacement (including replacement parts or a complete new fixture, depending on the issue).
  

To ensure your claim can be processed quickly, please report any damage or defects within 48 hours of receiving your order. Claims submitted after this period may not be eligible for compensation.

Yes. Eligible products may be returned according to our Return Policy. Custom-made items are generally non-returnable unless they arrive damaged or defective.

Contact our support team with your order number and photos. We'll help diagnose the issue and provide replacement parts if covered under warranty.

Yes. We provide exclusive pricing for interior designers, architects, contractors, developers, hotels, restaurants, and commercial buyers.

Yes. Larger orders qualify for volume discounts. Contact us for a personalized quotation.

Absolutely. We regularly manufacture lighting for hotels, restaurants, luxury homes, offices, retail stores, and large commercial developments.

Yes. Send us your drawings, specifications, or product list, and we'll prepare a customized quotation.

For many products, we can provide dimension drawings, specifications, installation information, and other technical documents upon request.

Yes. Many of our trade customers place repeat orders for ongoing projects, and we strive to maintain consistent quality across production batches.

Our fixtures are crafted from carefully selected materials using skilled craftsmanship and strict quality control to ensure exceptional quality and long-lasting performance.

Depending on the design, we use:

• Natural Alabaster
• Crystal
• Marble
• Brass
• Stainless Steel
• Aluminum
• Solid Wood
• Premium Acrylic
  

Yes. Materials such as alabaster, marble, and wood feature natural variations in color and veining, making every fixture one of a kind.

Every lighting fixture undergoes a comprehensive quality inspection before shipment, including checks of electrical components, finishes, structure, and packaging.

Yes. Each fixture is tested and inspected whenever applicable to ensure it meets our quality standards before dispatch.

Our fixtures are carefully packaged using protective foam, reinforced cartons, and wooden crates when necessary to minimize the risk of damage during international shipping.

Yes. Our LED lighting solutions provide excellent brightness while consuming significantly less energy than traditional lighting.

We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.

Yes. Your payment is securely processed through Stripe, one of the world's leading online payment platforms. Stripe uses industry-standard SSL encryption and advanced security measures to protect your payment information. We do not store your credit card details, ensuring a safe and secure checkout experience every time.

Currently, all prices and payments on our website are processed in U.S. Dollars (USD). If you're using a credit or debit card issued in another currency, your bank or card provider will automatically convert the payment to your local currency using their applicable exchange rate and any associated fees.

You can contact us through our Contact page or by email. Our support team typically responds within 24 business hours.

Absolutely. Tell us about your room dimensions, ceiling height, interior style, and budget, and our lighting specialists will recommend the best options for your space.

Lumevra Lights combines premium craftsmanship, elegant designs, worldwide delivery, extensive customization, competitive trade pricing, and dedicated customer support. Whether you're furnishing a single room or completing a large commercial project, we're committed to providing lighting solutions that are beautifully designed, expertly crafted, and built to last.