SHIPPING & DELIVERY POLICY

Last Updated: June 2026

At Lumevra Lights, we are committed to delivering exceptional lighting products safely and efficiently worldwide. Many of our lighting fixtures are handcrafted, made-to-order, or customized to meet specific project requirements. Please review the following shipping and delivery information before placing your order.

Delivery Timeframes & Shipping Costs

Lumevra Lights proudly offers FREE Standard Shipping Worldwide on all orders.

If you require Express Shipping, additional shipping charges will apply. Please contact our customer support team before placing your order for an express shipping quotation and estimated delivery schedule.

Destination	Estimated Delivery Time	Shipping Cost
United Kingdom	10–20 Business Days	Free Standard Shipping
Europe	10–25 Business Days	Free Standard Shipping
United States	10–30 Business Days	Free Standard Shipping
Rest of the World	10–30 Business Days	Free Standard Shipping

Express Shipping

For customers requiring expedited delivery, Express Shipping options may be available depending on the product, destination, and order size.

Please contact us at sales@lumevralights.com before placing your order to receive:

Express shipping availability
Estimated delivery time
Additional shipping costs
Large-project or bulk-order freight options

Order Processing

Most orders are processed within 2–5 business days after payment confirmation.

Custom lighting fixtures, personalized products, trade orders, and project-based orders may require additional manufacturing time prior to shipment. Production times vary depending on the complexity of the design and customization requirements.

Once an order enters production or processing, modifications, address changes, or cancellations may not be possible.

If you require assistance with your order, please contact our customer support team as soon as possible.

Shipping Origins

To provide customers with the highest quality lighting products and competitive pricing, Lumevra Lights works with a network of trusted manufacturing partners and suppliers worldwide.

Depending on product availability and customization requirements, orders may ship from facilities located in Asia, Europe, or other international fulfillment locations.

Delivery Exceptions & Restrictions

Rural & Remote Locations

Deliveries to rural areas, remote regions, military addresses (APO/FPO), Puerto Rico, Guam, PO Boxes, and similar locations may require additional transit time.

Multiple Shipments

Items purchased within the same order may occasionally ship separately due to product availability, warehouse location, or manufacturing requirements.

Holiday Periods

Shipping carriers may experience delays during national holidays, peak shopping seasons, severe weather conditions, and unforeseen logistical disruptions.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking information to become active after shipment.

Tracking updates within the destination country may be handled by local postal services or delivery providers.

Customs Duties, Taxes & Import Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges.

These fees are not included in product prices, shipping charges, or order totals unless explicitly stated otherwise.

Any duties, taxes, or import fees assessed by local authorities are the responsibility of the recipient.

Your local customs office or shipping carrier may contact you directly regarding payment requirements before delivery.

Customs Compliance

As the importer of record, the customer is responsible for ensuring that ordered products comply with all local import regulations, standards, and laws within the destination country.

By placing an order, you acknowledge that products purchased from Lumevra Lights may be subject to inspection by customs authorities.

Failure to pay customs duties, taxes, or required fees may result in shipment delays, return of the package, or destruction of goods by customs authorities. In such cases, shipping fees and related costs may not be refundable.

Damaged, Lost, or Missing Shipments

If your order arrives damaged, incomplete, or appears lost during transit, please contact us within 7 days of delivery and provide:

Your order number
Photos of the damaged product (if applicable)
Photos of the shipping carton and packaging
A brief description of the issue

We will review the claim and provide an appropriate solution, which may include replacement parts, replacement products, repair assistance, or other remedies where applicable.

Delivery Estimates Disclaimer

All delivery times displayed on our website are estimates only and are not guaranteed.

Delivery schedules may be affected by:

Customs inspections
Carrier delays
Weather conditions
Public holidays
High shipping volumes
International transportation disruptions
Force majeure events beyond our control

Lumevra Lights shall not be liable for delays caused by circumstances outside our reasonable control.

Contact Information

For questions regarding shipping, delivery, tracking, customs clearance, or logistics support, please contact us:

Lumevra Lights

Email: sales@lumevralights.com

Telephone: +44 208 159 8939

Business Hours:
Monday – Saturday
9:00 AM – 10:00 PM (GMT+1)

Business Address:
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Shipping and Delivery